Now Hiring - Retail Sales Associate in Frisco, TX

ROYCE' Chocolate is a Japanese confections brand with a growing business and following in the US. This Retail Sales Associate position is for our retail business in Frisco, TX reporting directly to ROYCE' Confect USA, the brand's official US division and distributor.

ROYCE' Confect USA is an equal opportunity employer.

Due to the ongoing COVID-19 pandemic, applicants for this position must be comfortable wearing Personal Protective Equipment (PPE) such as face masks and gloves while working in a retail boutique setting.

Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:

Key Responsibilities: Responsible for assisting customers and preparing orders for customer and delivery pick-ups. Sales associates are also responsible for answering customers’ questions regarding brand and product information (allergens present in products, brand history, contactless shopping and delivery options, among others). The associates are also responsible for maintaining locations' cleanliness and assisting managers with tasks such as fixing and organizing product deliveries and double-checking daily product inventory and cash sales where needed. Required to work on weekends.

Drive for Results: Sales associates are expected to observe inventory movement in their respective locations. They are encouraged to communicate with their direct supervisors and the management about suggestions on how to improve sales and marketing pitches based on their firsthand experiences working on the sales floor.

Customer Service: Excellent customer service is crucial for this position. Sales associates are expected to work closely with their managers in resolving customer disputes and complaints. An enthusiastic attitude and good people relations skills are advantages together with honest work ethics.

Merchandising/ Visual: Sales associates must ensure the selling floor is neat, clean, organized, and always reflects the correct visual image of the brand. They are also required to help their managers check for broken displays and damaged dry goods.

Operations: Regular boutique operations and physical work include, but are not limited, to the following:

· Organizing Store Deliveries: Boutiques get deliveries and restocks of chocolates and dry goods at least once a week, or as frequent as operations would require. This position requires sales associates to be capable of lifting and carrying cases and boxes in a boutique setting with the following dimensions and weight:

1. The biggest case/box with dimensions of 19”-16”-22” weighing approximately 14 lbs.

2. The heaviest case/box weighing approximately 25 lbs. with dimensions of 9”-12”-17”.

ROYCE’ CONFECT USA strongly discourages employees from stacking up cases and boxes to ensure safety in the workplace.

· In-Store Chocolate Sampling for Customers: Sales associates are also responsible for offering in-store chocolate samples to further encourage customer engagement in a boutique.

· Inventory Management: Sales associates are required to physically count chocolate merchandise and send an inventory report daily by email to management. In relation, this includes physically double-checking expiry dates on products and ensuring accuracy for product inventory, delivery and sales reports, and cash flow (where needed).

· Cleanliness: Sales associates also have to ensure the store is cleaned daily. This includes tasks like, but not limited to, the following: vacuuming, mopping, wiping and dusting off shelves, among others.

· Dry Goods: Sales associates also have to routinely monitor the use of boutique dry goods and supplies such as shopping bags, gift-wrapping materials, and cleaning agents (such as disinfecting wipes, hand sanitizers, PPE like disposable gloves), among others, to ensure boutique is adequately stocked always. These are provided by our warehouse team upon request.

Qualifications: Ideal qualifications include 1 to 5 years of experience in retail (having worked with food is an advantage), strong communication and interpersonal skills, and flexibility in work schedule (including the ability to work extended hours, weekends, special selling events, and holidays as brand operations will require).

Salary Range: $14/hr PLUS tips

Working Hours: Retail Sales Associates should be able to work 30-36 hours per week.

Work Schedule: Open availability. Sales Associates should be willing to work on weekends and holidays.

ROYCE' Confect USA is the official US division of ROYCE' Chocolate. Employees based in Texas are directly under ROYCE' Confect USA.

Job Type: Full-time

Pay: From $14.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: One location